Sunday, November 17, 2019

Some Cyber Security Value In Frustration


Frustration is a great trailing indicator for cyber leaders as it generally occurs when we keep trying to do something that isn’t working. Frustration isn’t the problem. It’s a symptom.



We clearly would not want to take actions that intentionally increase frustration for others. That’s not the intent of finding value in frustration.  The intent is that we want to be vigilant of early frustration so that the source of frustration, that underlying issue, can quickly be sussed out and remediated.  


Once recognized, frustration can become a tool for continuous improvement. 


A cyber security team member is frustrated because a partner team isn’t doing something. There may be a coaching opportunity around communication and what the team member might be doing that isn’t working for that partner. 


You have a cyber security stakeholder that is frustrated with the team. There may be an opportunity to dig into the details of what isn’t working for them. You might have an underlying tool, process, or people problem of which you are unaware. 


You have executives that aren’t yet sold on your plan. We can’t just blame or be frustrated with executives. Perhaps something needs to change in your story to make it more compelling.


As a cyber leader, you can turn frustration into understanding by leveraging frustration as an indicator. This requires pushing ego aside and looking at potential weaknesses in our own communications and processes first before just accepting the frustration or blaming others. 


There can be a certain value in frustration if approached and followed up properly. The process of consistently finding that value becomes another tool in your quest for continuous improvement. 


Follow me on Twitter for discussion and the latest blog updates: @Opinionatedsec1. Or, start your own discussion using #crazygoodcyberteams on twitter or Linkedin and I'll read it.


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