The stakes involved in flying are higher than in cyber
security. No one should disagree with that statement.
With all of those high potential stakes, think about
the airline key performance indicators (KPIs) that matter to you as a passenger when flying.
That your plane arrives at the destination.
That the plane arrives on time.
That emergency procedures are in place.
That your luggage arrives with your flight.
Each of the above is an easily digestible end state, a
business outcome. Simple questions that mask the “white space” or complex activities that
comprise each of those outcomes.